Refund and Cancellation Policy

1. Before payment

Alex Vorobyov is the individual legal seller responsible for approving cancellations and refunds. Processly Labs is the public-facing service brand used on this website.

No payment is requested until a written proposal and milestone invoice state the deliverable, exclusions, amount, USD or EUR currency, any tax, expected timing, cancellation method, and refund treatment. Do not pay an invoice that does not match the accepted proposal.

2. Separate milestone purchases

Every milestone is invoiced and paid separately. Paying the current milestone does not charge or commit the client to later milestones. This keeps the prepaid amount tied to a defined piece of work and avoids a large unearned project balance.

A prepaid milestone is normally planned for completion within one to four weeks once required information, access, and reviewers are available. Work that needs a longer programme is divided into smaller deliverables before payment rather than sold as one long prepaid milestone.

3. Cancellation before work starts

A client may cancel an unstarted paid milestone by emailing support@processlylabs.com. If no work has begun and no client-approved non-recoverable cost has been committed, Processly Labs will approve a full refund of that milestone to the original payment method.

If the client approved a non-recoverable third-party cost before it was committed, its treatment will be stated in the proposal. The current payment platform supports full rather than partial refunds, so Processly Labs will not commit such a cost against a card-paid milestone unless the written terms describe a workable full-refund or separate-payment arrangement.

4. Cancellation after work starts and before delivery

A client may cancel an in-progress milestone before its agreed deliverable is provided by emailing support@processlylabs.com. Processly Labs will stop new work on that milestone and approve a full refund to the original payment method. Partly completed drafts, code, configurations, or licenses are not transferred unless the parties agree otherwise in writing.

No future milestone will be invoiced or charged without a new written approval. A separately purchased third-party item is handled according to the written proposal and that provider's terms, but it is not deducted invisibly from a card-payment refund.

5. Delivered milestones, delay, and defects

A changed estimated date is not automatically a non-delivery if the client agrees to a reasonable revised schedule. If a material delay is caused by Processly Labs and the parties cannot agree on a revised plan, the client may cancel the uncompleted milestone for a full refund.

A completed and delivered milestone is normally not refundable when it materially matches the written deliverable and acceptance criteria. A reported defect is assessed against those written terms. Processly Labs will use the correction process in the proposal; if it cannot materially deliver the promised milestone within the agreed correction period, the client may choose a full refund instead of a substitute deliverable. This does not remove any remedy required by law.

6. Duplicate or incorrect charges

Report a duplicate or incorrect charge to support@processlylabs.com with the invoice or receipt reference. Never send complete card details. A confirmed duplicate charge will be refunded in full to the original payment method.

7. Refund method and timing

Approved refunds are submitted through the original Stripe-processed transaction to the original payment method. Processly Labs aims to initiate an approved refund within five US business days. The customer's bank or card network may take another five to ten business days, and sometimes longer, to display the credit.

The current connected payment platform supports full refunds rather than partial refunds for these purchases. That platform limit is why the commercial model uses separately defined and separately paid milestones.

8. Questions and disputes

Contact support@processlylabs.com or +1 (425) 995-8931 with the invoice reference, the issue, and the remedy requested. We will review the proposal, payment record, and delivery status. Contacting us first does not limit any right available under applicable law or payment-network rules.